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On May 15th, 2018 I purchased a Intex 14' x 42" Prism XL Frame Square Above Ground Swimming Pool Set with Pump, from via VMInovations. After paying to assure the site was properly prepared for the pool and purchasing chemicals, and filling the pool with water, within days the structure on the pool failed.

I haven't even had a chance to use it and it fails!

I contacted VMInovations about a refund and reimbursement for my output for this inferior product, and the response was as if were a criminal rather than a rightfully upset customer. They expect me to cut a 1 foot square out of the pool to "prove" I am not going to use it, then it is up to me to pay for the disposal of their 300 Lbs of plastic rubbish, as well as eat the cost of thousands of gallons of water, etc...They palm off a clearly inferior product on the unknowing consumer, and when they get called out on it, they act like we are the one in the wrong!

Review about: Intex Recreation Pool.

Reason of review: Damaged or defective.

Monetary Loss: $1300.

Preferred solution: Full refund.

I didn't like: Expect the customer to clean up their mess, Poor quality products.

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