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9/29/18 I bought a re-conditioned Husqvarna chain saw from VM Innovations. First one they shipped was locked up and wouldn't start, in fact it still had the old spark plug in it. It was obviously shipped without being bench tested. Needless to say, I was not a happy...
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4.5
I liked
  • Warranty
#1384051
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VMInnovations - Great experience

I recommend this company, Costumer service is great, but the best are items they sell :)
#1372980
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VMInnovations - Great Service

Made my first order from this company and was very pleased about the efficiency of receiving my product. Shipping was free and everyone loved the item I bought, it was bigger than we expected which was a good thing. Will definitely buy more stuff from you guys
#1372441
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VMInnovations - Easy to do business with

I've been ordering pool supplies from vminnovations for several years now.. great prices and unlike the other guys out there there are no shipping fees there are no BS $10 handling fees and delivery here in the Midwest is quick
#1372319
I have ordered several times from VMInnovations and have found the site very easy to use. Have received all items correctly and in excellent condition with super fast shipping. Prices have been the lowest I have found on-line for the items I have purchased and shipping...
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VMInnovationsCares
VMInnovationsCares
VMInnovations Verified Representative

We greatly appreciate your kind words! Looking forward to having you as a customer!

5.0
I liked
  • Excellent
#1342412
I had made a purchase through Wal-Mart, but couldn't remember the retailer on the Wal-Mart website the purchase came from. It was a product for an Easy Set pool, so I called VMInnovations to see if they were the retailer I dealt with. The gentleman in Customer Service...
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VMInnovationsCares
VMInnovationsCares
VMInnovations Verified Representative

I am so glad we were able to help you work through your issue. We look forward to having you as our customer!

5.0
I liked
  • Customer service
#1342256
You are lucky to get the item you ordered and if you do they will bait and switch. If you call customer service they will basically tell you that they make millions on line so too bad. I called them multiple times to ensure I wasn't just getting a bad rep. I couldn't...
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Anonymous
Gene

Exactly my experience, including their mistake on their website and then the refusal to take any responsibility for it. I agree with using the BBB. Some manager will then be r...

#1314448
VMInnovations - Pool mishandling
VMInnovations - Pool mishandling
VMInnovations - Pool mishandling
VMInnovations - Pool mishandling
VMInnovations - Pool mishandling
VMInnovations - Pool mishandling
We ordered a Phoenix 21' x 52" Steel Frame above ground pool on Ebay from VM Innovations on May 7th, 2018. Until this day, we have not received all the products and this will be the 3rd attempt at receiving the correct pool liner. The 2nd one was shipped, received and...
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1.0
I didn't like
  • Not getting the proper products the first time
#1310740
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VMInnovations - Scam Artists

I ordered AQUA chairs. They sent BLACK. They said their colors "VARY from green to black"! It's EITHER BLACK OR AQUA! Their mistake and they won't correct the order. Sixty dollars down the tubes!
1.3
Details
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Billing Practices
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Product or Service Quality
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Website
#1287620

Contact VMInnovations

Mailing Address:
VMInnovations.com
2021 Transformation Drive Suite 2500
Lincoln, Nebraska 68508
United States
Phone:
(866) 639-9320
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VMInnovations - DO NOT USE THIS COMPANY

Worst company to do business with ever!!!!! Would not issue a full refund after returned product without use. Would not work with me to return them. Was not clear about anything. Horrible, horrible company.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1279473